![]() OK, so first of all have you entered & activated the NEW keycode that you seem to be saying that you have got when you purchased the new subscription? You say "I did this 2 weeks ago" but I am unclear as to whether that is the purchase or an entry/activation. Hope that all makes sense.if not please ask further questions. However, if the reverse happns, i.e., you have already activated the NEW keycode, and you currently use either Internet Security Plus or Complete versions and the Password Manager and or the Back up and Sync features, then moving to a new keycode will mean that you can no longer access your data stored against the old keycode.so if this is the case you will need to Open a Support Ticket and ask the Support Team to transfer the data from current to new keycode, once you have activated the latter.you have about 30 days to do that before the data is deleted. But can you can try doing is to Open a Support Ticket to notify the Support Team and to ask them if they will add the days from the NEW subscription to your existing subscription.that way you have no need to change anything. If you do so before your current subscription period has expired then yo uwill lose the remaining days. However, if you 'renew' by purchasing a new subscription which results in you receiving a NEW keycode then you will need to activate that new keycode at some point. If your current subscription came through Webroot directly or a 3rd party supplier ()other than Best Buy if you are in the US) then RENEWING your subcription via Webroot will automatically add the days for the renewal period to those that you have remaining against your current subscription. OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 0.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57.Webroot® Business Endpoint Protection 1133. ![]() Webroot Mobile Security for Android 939.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3829.Webroot® SecureAnywhere™ - Internet Security Plus 2469.Webroot® SecureAnywhere™ - Antivirus 6976. ![]()
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